To better prepare future healthcare professionals, an intelligent virtual trainer trains, informs and coaches learners in delivering bad news.

Health

Customer

University of Bordeaux

Sector

Health

Location

Bordeaux, France

Website

u-bordeaux.fr

Need

Faced with the observation that healthcare professionals are poorly trained in delivering bad news to patients, the University of Bordeaux’s health college decided to conduct a study to determine whether learning using an ACA (Animated Conversational Agent) is as effective as learning by simulation with an actor. The objective is therefore to build an experimental e-learning module, the aim of which will be to validate the superiority of the autonomous learning method, accompanied by an intelligent virtual agent.

Challenge

The main problem to be solved lies in the challenge of making virtual content human. The emotions, the character’s animations, or even the 3D modeling of the latter are all determining factors in the user’s empathetic approach to the virtual assistant. Its question-and-answer game must also be carefully worked on in order to appear as natural as possible.

Approach

The user will be guided through their learning journey during an initial phase of discussion and information on the concepts to be known with an intelligent virtual trainer. They will then have the opportunity to put their new knowledge into practice by training with an intelligent virtual patient. The use of Retorik AI, through a real learning simulator, allows learners in the health field to train online, with simplicity and pedagogy.